Direct TV
Free upgrade turned out to be leased equipment with monthly fee
- 06-23-2010
- 17
Direct TV screwed me.
I was getting a broken signal and no picture at all.
I called Direct TV and they sent out a team of two people to check my equipment which I owned. They said I should have an upgrade that was FREE.
They had me request authorization by phone; while, they were there.
The woman said the upgrade was FREE.
Upgrade was done and I purchased equipment protection insurance and got HD
Capability.
When I got my bill, I was shocked.
They replaced my Direct TV purchased equipment and had installed leased equipment which I have to pay a fee on each month.
I tried to cancel and was told I could not; my system would be shut off and I would not get service on three of my four home receivers.
FREE? Direct TV lied.
Company: Direct TV
Country: USA