DirecTV
Replacement DVR restarted two-year agreement

I signed up two-year agreement with Direct in December. I have been paying Protection Plan for $5.99 per month since then. In September my DVR broke. I called their Service Department to report faulty equipment. They offered a free replacement which was covered by the Protection Plan.

Now, the two-year agreement is over. I call their Service for any special offer if I want to sign another two-year agreement. They said by the time I requested for the equipment replacement, my agreement was automatically extended for another 24 months starting at the month of the replacement.

Firstly, I was not told that I need to extend my service agreement for another 24 months because of the equipment replacement. Secondly, what is the point of paying the protection plan? This kind of business practice is very unfair to consumers.

So, what they are saying is if any consumers of Directv have equipment failure within the service agreement, two options only.

(a) Keep paying the monthly bill without replacement until the original service agreement is over.

(b) Consumers can ask for replacement. However, a new 24 months agreement will be effective once the replacement is done.

I cannot believe a big Company like Directv will engage in such deceptive practices. I will submit my complaint to Consumer Affair and see what they can do with Directv.

Company: DirecTV
Country: USA

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