Comcast
Billed for HD Service I Was Told I Do Not Have

I need to speak with someone other than a representative from Comcast. These people are on the verge of causing me to develop ulcers and have chest pain. Been paying for a service since 2009 HD Triple Play Preferred Plus. Each time I speak with a Comcast rep I am told I don't have HD when it clearly states it on my original order. I haven't made any changes to my services over the years other than adding insurance a few years ago. Yet my monthly bill has gone from $98 to $228 per month for the exact same service I had when I signed up. They keep increasing my bill and no one can tell me what I am paying for! The representative that assisted me yesterday told me I had HD, but did not have an HD box! Yet today I am told by a different rep that I don't have HD but do have an HD box. Utter nonsense. Comcast needs to reimburse me back to 2009 for services I have never been able to use.

Company: Comcast
Country: USA

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