Comcast Xfinity
Upgrade Offer Number Always Busy and Store Cannot Honor It
- 02-06-2013
- 55
Last week I received a special upgrade offer for HD Preferred XF Triple Play for $119.99. I attempted to call the 800 number on the correspondence from Comcast for two days with the same response, "All agents busy please try calling back." When I call the regular Comcast phone number I get an agent immediately when I select the option to upgrade, but they can only offer me the same package for fifty dollars more a month. So what gives? Is this a type of bait and switch. Since when does a company not provide enough agents to sell their product? I even traveled to our local Comcast office and I was told that they did not have the authority to honor this offer. I have had Comcast for many years but other services are beginning to look better, especially in light of the more frequent price increases.
Company: Comcast Xfinity
Country: USA