HOTELS.com
Incompentecy, false advertising, por customer service

This site had devastating routines, customer support and employs inexperienced brokers. I named them nowadays to request a cost fit on the reservation I've since their very own cost has become less than the cost I had been billed. After 3 efforts (they keep placing me on-hold after which hang up the phone) they got up using the justification that non-refundable concerns aren't susceptible to cost promise (exactly what a fraud, it ought to be another means around, refundable not and non-refundable yes). They explained it claims etc their site. Nevertheless their recently redesigned site doesn't state that and also the eamil I've from their store claims precisely the reverse: that as the reservation CAn't be terminated, it's susceptible to their price-match guarantee. Next time I named them-they offered me still another tale: the new lower-rate is to get a refundable reservation and therefore doesn't be eligible for a complement. Horrible
I ended all my additional concerns through them-and I'll not contact them again.

Company: HOTELS.com
Country: USA
Site: hotels.com

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