Hotels.com
Price match guarantee refused when coupon applied
- 11-26-2011
- 39
Hotels.com does not honor their price match guarantee when a coupon is applied. On Nov. 17th, we booked a hotel in San Antonio for Saturday through Tuesday. The rates were $189.99, $144.99 and $144.99 respectively. We also had a ten percent off coupon that we applied to the total. On Nov. 25th we found the same hotel room for $159.99, $144.99 and $144.99. I called Hotels.com to get the price difference of $30 on the first night. They said that because we used a coupon, the price match didn't apply. I asked to speak with a supervisor and he gave me the same excuse. This is just another gimmick they use to avoid honoring a price match guarantee. The Saturday night room was $159.99 on both their site and Expedia, irrespective of the subsequent 10% discount. Be aware of these tricks. I will never book with Hotels.com again!
Company: Hotels.com
Country: USA
Address: 10440 North Central Expressway Suite 400 Dallas TX 75231
Phone: 8002468357
Site: hotels.com