Hotels.com
Bad customer service - no price guarantee

Hotels.com has terrible customer support! I'll never make use of this website again. It provides a price-match promise, but won't recognize it. We created a reservation fourteen days before, nowadays I examined their website and also the price has decreased. I also employed a discount in my own unique reservation that I gained from the previous reservation. They stated since with my discount I'm obtaining a lower-rate so that they won't recognize. I told this individual, who had been clearly offshore someplace and difficult to comprehend, the motel price transpired which price ought to be recognized and my discount utilized. After returning and forth, I requested to talk to another person. She set me on-hold for 8 units, then hung-up on me. I called back and experienced the entire tale again with another broker (same highlight, distinct individual). She essentially explained just like another broker, like they're studying from the guide and stated she'd seek advice from somebody. Below I'm still on-hold, 32 units today. Clearly this really is their method of preventing supporting their end-of the discount. I'll NEVER make use of this website again and suggest that no body else does both. They provide exactly the same prices as Expedia and all of the others, so there's no use for them. This really is absurd!

Company: Hotels.com
Country: USA

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