Priceline.com
Card charged three times after errors, refund request took long

I try to make a reservation last night on their web site since they offer "best rate" (hotel only), after choosing the amenities, etc and then proceeded with the check out. On my first attempt the system said "sorry we were unable to process your CC", I thought that I made a mistake on a number or something, so I tried again, same thing. I used a different CC and got the same message. At this point I say to myself "forget it" and move on. Within an hour I receive an alert from my bank notifying me of 3 transactions for the same amount! Surprise! Priceline.com charge the card anyways!
I tried to calling their 800 number (good luck with that!) got frustrated with their system (not even voice response!) so I email them about the problem. This morning I see 2 of the charges were remove but 1 remain, so I thought "great I got my reservation" WRONG, I call the hotel to verify it but of course they didn't know anything about this transaction!

After a long 1 1/2hr of back an forth between the phone and web site (chat) I got hold of a human, who then transfer me to someone in a call center in the Philippines, then again transfer God knows where! The last agent told "sorry sir for the inconvenience but your $ should be release back to you between 5-10 business days" at this point I basically lost it, I told her, you fix this right now! I'm not willing to wait a single minute! So we call my CC on a 3-way conference call and then she requested the refund for me in their behalf! The lady at my bank told, just keep an eye on your account because I've seen them charging for reservations over and over again! Unbelievable! Priceline.com Don't even think about dealing with them!!

Company: Priceline.com
Country: USA

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