Priceline.com
They booked the wrong hotel for our anniversary, refused to fix it, and still charged us for their mistake

I made a hotel reservation through Priceline.com for my 20th anniversary. I trusted the company did the right hotel reservation. I noticed the charge on my credit card and it to seemed accurate. When I called today to get additional information from the hotel, I found out it they did not have a reservation.

I called priceline.com and they refused to fix the error. They also stated they were going to charge us one night hotel fee since we were cancelling the reservation. We were not cancelling anything.

We made a reservation with a one hotel on priceline. They never made the reservation with that hotel, and booked us in a different hotel in the same city for a much cheaper rate. They saved themselves a ton of money on the bait and switch they did with us. Do not use this company, they are dishonest, and refuse to be accountable for their errors. To book one hotel and make a reservation with a cheaper hotel is dishonest.

Company: Priceline.com
Country: USA
Site: priceline.com

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