Priceline.com
Sheraton room unavailable on arrival, refund refused

We booked a stay through Priceline for a one night stay in a standard king sized room at the New Orleans Sheraton the night of June 25th. We arrived to check in at the Sheraton and were told by the hotel that they could not accommodate us in the desired and paid for reservation. We declined a room asking for a refund. They told us to call priceline as they did not charge the credit card. We attempted to call Priceline and after three separate phone conversations were refused a refund, each time the Priceline rep insisted it was not their fault and they would not give a refund. Each time we talked to Priceline, we were lied to when their reps claimed that Sheraton had charged our credit card. We contacted our bank found out that Priceline was indeed the originator of the card and must file for the refund. We are currently disputing the charge. At the current time, we are out the money and had a tremendous amount of difficulty trying to get a refund.

I highly discourage anyone from using Priceline's service.

Company: Priceline.com
Country: USA
State: Louisiana
Site: priceline.com

  <     >