Priceline.com
Reservation never sent to hotel, rooms smelled and had mildew

I used Priceline a lot but, the last time I made reservations for a hotel in Orlando, Fl. I had a lot of issues. When I went to check in the hotel they could not find a reservation. I show the hotel the confirmation, but they stated that priceline never sent the reservation to their system.

After like three hours of arguing about it they said they were able to get the reservation via fax, but the problem at that point was that there was no room available. The hotel somehow found some rooms for us, but those rooms where completely different from what we reserved. The three rooms smelled like cigarettes big time. There was mildew on two of the rooms and one tub was clogged. I complaint but there was no room available to move to and it was over midnight. When I contacted Priceline they said there was nothing they could do. I end up checking out and going to another hotel on my own.

Company: Priceline.com
Country: USA

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