Priceline.com
Hotel booked for Saturday instead of Sunday, rebooking refused

I have used Priceline on a regular basis to book hotel rooms. I recently booked a hotel room in San Francisco on Priceline. I booked the room on a Saturday night at 730 pm. I intended to book the room for the next night, Sunday night. But when I went to the hotel on Sunday to check in, I was told the reservation was for Saturday night and not Sunday night.

I called Priceline, and after some run around, I was told they would rebook the room for Sunday night. But 3 or 4 minutes later, the operator told me that the system would not allow her to rebook the room. When I asked her why she had just told me she could change the reservation, she made some excuse that made no sense at all. I then asked to speak to her
supervisor, who was totally rude and told me in effect, that he would lie for the operator and deny that she ever said she would change the reservation.

So I ended up paying $140 for a hotel room that I never used. I will never use Priceline again, and I discourage everyone I know from using Priceline.

Company: Priceline.com
Country: USA

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