Priceline
Hotel change refused minutes after booking, stuck paying twice

I will NEVER use Priceline again and I'm telling all my friends and family to never use Priceline. I recently booked for the first time with Priceline, hotel, flight, and rental. I found that I had booked the wrong hotel and immediately, within 15 to 20 minutes, contacted their office. All I wanted was to switch hotels, that was all I wanted to change. Nope, can't do it. Sorry.

Spent 4 hours on the phone trying to convince someone that I only wanted to change the hotel. They still wouldn't do it. I'm now stuck with paying for two hotel rooms. It won't happen again. Negotiator my eye!

If they had wanted to keep me as a customer, all they had to do was change hotel rooms, that's all.

Company: Priceline
Country: USA
Site: priceline.com

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