Priceline.com
Hotel booked over ten miles from meeting despite search limit

I am not happy with Priceline at all. I was searching for a hotel as my boss was going to attend a meeting at our corporate office. He was traveling with several associates from our company and needed to be in a hotel that was within walking distance of the meeting location.

Priceline requires you to put in your information and credit card or it will not advance to the next screen. I placed my bid and assumed that it would come back and tell me which hotels accepted my bid and give me the option to choose one. It did not do this, it automatically made a reservation.

The hotel that the reservation was made at was over 10 miles from the meeting location, even though in my search criteria I had said it had to be less than 10 miles. So over 10 miles is not in walking distance so we are not able to stay at the hotel it chose.

I called Priceline to try and cancel the reservation or at least change to a different hotel. They said no, they can not make any changes to a reservation.

So now we are stuck paying for 5 rooms in a hotel that we will never stay in.

Needless to say now that I know this is how Priceline works I will not use it again nor will I recommend to a co worker or friend that is searching for a hotel.

Company: Priceline.com
Country: USA

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