Verizon
Internet, Phone and TV Outages After Cancellation Notice

I had Verizon as my Internet, Phone and Cable provider at my home and business. I started having issues with my Internet at home so I called a service tech to come fix it. After waiting all day for them to come they didn't fix the issue. After a few weeks of just dealing with no internet I called to tell them I was planning on disconnecting my services and that I had scheduled Brighthouse to install a week from then. Then the next day my cable TV went out, when I called they said that since I was canceling there services they will not send out a service tech, so my family will have to just deal with no tv or internet until the new provider comes to install the new system. Being unhappy with those answers and the fact that I'm paying over $500.00 a month to have Verizon stealing my money I have decided to cancel there services at my business and that I would need to keep it on for 10 days or until Comcast can come and install a new system. The next morning I noticed that the phone was not working and the internet was really slow so I once again I called customer service. The supervisor tells me again the same thing, (since Im scheduled for disconnect they will not send out a rep to fix the issue). I'm sure that they are creating these problems. Not only is it costing me time and aggravation but also my money that I'm missing from missed phone calls and the fact that I'm still a paying customer that isn't receiving the services that I should get. I was considering keeping Verizon because Comcast is also lacking customer service but at this point there is no way. They both suck and tomorrow I will be weighing my options. Verizon's customer service sucks!

Company: Verizon
Country: USA
State: Florida
City: Lake Wales

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