Verizon
Collection of $160 After Fios Disconnection and Unreturned Equipment

Late last year, I signed up with Verizon Fios to install their TV/Internet services at my home in Maryland. A service man came out and did the work. However, a couple of days after that the services were disconnected. I called Verizon to inquire why. I was told that I need to give them a major credit card and not an ATM/Visa card. After several days of going without a phone and internet, I switched to Comcast. Verizon continued to send me bills after the disconnection. I called them several times and finally a credit was applied. We made arrangements for their equipment to be returned and they promised sending me a box to ship their equipment. I never did receive the box and followed up with them. They continuously billed me at this time for their equipment despite the failure on their part to send me the box. At the same time I Comcast was giving me several customer service difficulties. I decided to switch back to Verizon to maintain the same equipment. This time I signed up for Phone and Internet services. They decided they will be billing me for it and we did agree that since I will be using the same equipment, I will be credited and my name taken off the credit bureau.

To my surprise, Verizon never kept to their promise. My bank just pulled my credit report yesterday and told me I have a minor collection from Verizon for $160.00. I have been attempting to talk to someone about it at Verizon, to no avail.

I want to keep my credit and they have to keep to the arrangements made

Company: Verizon
Country: USA
Site: verizon.com

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