Verizon FIOS
Phone Number Taken During Switch to Comcast, $200 Fee Claimed

It all started this summer. Comcast offered me cable, voice, internet at a significant savings from Verizon. I signed the contract. Went on vacation. Told them I would call when I got back to make an appointment to install the service. While I was on vacation - someone, not me took my phone number from Verizon. I came home from vacation and my phone was no longer available. Ok. Comcast was coming soon. Was told by Verizon that Comcast asked for it. Comcast said no. Ok. About 10 days later I lost cable and internet. I still did not have an appointment with Comcast to install services. So I had not called Verizon to cancel. After many wireless minutes (over run) over several days I finally got my service from Verizon back on until Comcast could get there. I told Verizon that I wanted a month to month contract because I was switching. Ok. Comcast came out and installed everything except my original phone no. Because no one had it. Still trying to get it. Verizon says that I owe a $200 early termination fee because the phone was taken and changed the contract. They had a verbal confirmation, that they could not access but would send to me via gmail. Still have not gotten it. It has been almost a month. I am hoping that it has all been sorted out (except for the phone no.) Supposedly there is NO ONE IN THE COMPANY that can cancel the early termination fee??? I gave them a chance to match what Comcast was giving me but they didn't want to retain me as a customer. Where is my phone no.?

Company: Verizon FIOS
Country: USA
State: Virginia
City: Richmond

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