Comcast
Cable Cutting Out and Calls Unanswered After 35-Minute Holds

I live in northwestern New Jersey in Oxford and last night my cable (tv) went out partially, though not the internet. I called and got a quick response over the phone but my service wasn't restored for hours, permanently anyway. It would keep going in and out while interrupting the programs I was watching. Tonite, it went out again twice. I called 4 times to report this and was on hold for a staggeringly unbelievable 35 minutes 2 of those times and NOBODY answered my calls. I hung up in frustration each time waiting for a "customer service rep". Never got a hold of anyone. In my opinion Comcast *. This isn't the first time I've had problems with my service and this is completely unacceptable. Luckily, we have the option in my area of Verizon services and I will be looking into Verizon internet and tv service because of this. Shame on Comcast!!!

Company: Comcast
Country: USA
Site: comcast.com

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