Best Buy
Warranty Changed After Sale, Store Refused In-Store Phone Replacement

Shops, Products, Services

I purchased a Motorola V400 cell phone for my daughter on 06/08 with Cingular service plan. I bought a 2 year service plan at the time of purchase and I was told the plan covered any problem with "In store on the spot replacement or instant credit for the full price."

Today I returned the phone and they said the Best Buy corporate office changed the warranty agreement and it is no longer handled in store.

I called the Best Buy 1-66-bestbuy phone number and after being put on hold for over 15 minutes they said even though I had a bestbuy warranty I had to contact Cingular because the phone still had a manufacturers warranty?

Best Buy lied about in store replacement. Best Buy is not honoring their service warranty.


Company: Best Buy
Country: USA
State: Kansas
City: Wichita
Phone: 8882378289
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