Cingular Wireless - AT&T
AT&T customers cannot replace phone or change number after merger

Like millions of others I subscribed to AT&T sometime in 2004 and I signed up for a one-year plan. This plan let me change my number, change phones (for a price) and upgrade to another plan virtually anytime I liked, which was good because I lost my phone a few times and replaced it the same day by visiting an AT&T store. Or, I moved to another city and changed my number by calling customer service.

Since the two companies merged, however, it's impossible for people with AT&T phones to go to a Cingular store and get a replacement phone, or change your phone number.

The company is in some corporate mess which the consumer pays for by getting the run-around and at $250 an hour, which is my salary, I lost about $500 by wasting an hour going to the store and another hour calling AT&T to order a new phone.

Oh, yes, and you do have to switch to Cingular and SIGN UP FOR A PLAN AGAIN, if you want any kind of service from the company. This is the worst example of corporate ethics I've encountered in a very, very long time.

Company: Cingular Wireless - AT&T
Country: USA
State: Washington
City: Seattle
Site: cingular.com

  <     >