Home Depot
Self-checkout never gave $14 change and manager refused help

On 10/30 I purchased some plastic to cover my parents' roof because we were in the process of replacing the roof and it started raining. I decided to use the self check-out since I thought it would be quicker.

Well, for starters, it would not scan the items. Then I finally got the total, which was $25.64. I put two twenties in the machine ($40). My change was supposed to be $14.36. Well, I got the 36 cents but not the $14.00. I told the lady at the help desk right next to the self check-out, and she said there was nothing she could do because it is my responsibility to retrieve my change from the machine, which was not possible since it did not come out in the first place.

So I then talked to the manager, and he said the same thing. He also told me that he could not just give me $14.00. I tried to explain that the $14.00 never came out to begin with, but he just, in so many words, called me a liar. Then he said he could give me 10% off my next purchase, and I told him I am never shopping here again.

To top it off, I got home and called the regional office, and they told me they could file a report, but as far as getting my money back, sorry, they could not help; that is a manager decision. I told the lady on the phone that if you had a competent manager, I would not be calling you in the first place.

Company: Home Depot
Country: USA
State: California
City: Covina
Address: 1348 North Azusa Ave
Phone: 6269669333

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