Home Depot
Special Order Vanity Top Late, Wrong Info, No Cancellation

I recently purchased a small place, which required me to make a lot of trips to Home Depot for my own home improvement. At first, I was very happy with this place because of all the things that they have. Unfortunately, my first good impression did not last long.

As I was searching to remodel my bathroom, I saw a vanity top display that I really liked. The advertisement said that the vanity top would take 7 days for a special order. I placed my order on June 7, and now it is July 2 and no one I called has an answer for me. Besides this false ad, their service is not great either. When I was at the store around Story Road (San Jose, CA), I wanted to place an order. I found a guy who worked there, and he said that he doesn't do special orders and he would find me someone else. And guess what, I was waiting at the spot, but the guy disappeared. I asked another one, who basically didn't know either and asked me to come back. I still wanted that glass vanity top so badly, so I went to another store on Capitol (San Jose, CA). They seemed nicer, but they still kicked me out because there were not enough people for special orders. I had to come back the next day just to place the order. The guy was nice, but my order is still not here. I guess I signed a paper that doesn't have an exact date that the order should be in, as they advertise.

Anyway, they left me a message that said my vanity was damaged, so they have to reorder. I called again to check, and they said it should be in around 1 PM on June 30, but I should call first. Guess what, I called around 2:44 PM to check and they said my order was in. I asked them more than once whether everything was in, and the guy I talked to said yes. I went to pick it up, and the vanity top was still missing. I talked to the manager, and he said, "Sorry, but I can't do anything." I don't really get it. If the manager cannot take care of it or does not know what is going on, then who do we talk to? I wanted to cancel, but they said I am not allowed to, even though this was their fault.

The manager told me he would call me today, but I haven't heard anything from him. I called again today and talked to a lady. She seemed very nice, but just like other people at Home Depot, she doesn't keep her word. I told her about my situation, and she PROMISED she would call me right back, but I never heard a word from her.

Anyway, what bothers me most is that they don't give you an answer. Their attitude seems to be, "I'm a big store, one customer won't make a difference in my income." I'm just sick and tired of waiting. I guess maybe I have to wait 30 years to get my vanity, which I fully paid for. On top of that, I also have to pay the guys who are supposed to fix my bathroom some fee so they can reschedule, because they cannot work without a vanity.

My whole point is that you had better read the small print when you purchase things from Home Depot, because they will trick you and waste your money. I hate writing, and the fact that I spent this much time writing clearly shows how much disappointment I have with Home Depot.

Company: Home Depot
Country: USA

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