Home Depot
LG Washer Broke Day After Warranty, Extended Plan Runaround
- 06-03-2008
- 21
Electronics and household app.
I purchased an LG washer from Home Depot on May 29th, and at that time I also purchased a 4 year warranty plan on the machine. On June 1st, exactly one day after my manufacturer's warranty ended, the machine broke.
When I called Home Depot to schedule a service call, they told me to call GE because they are responsible for my extended warranty plan. When I called GE, they told me that Home Depot needs to schedule the call for me because they have no information on me in their system. So I called Home Depot back, and now Home Depot could not find any information on me in their system. They found me as a customer, but not as a purchaser of the appliance. That is interesting, because I never bought anything else from Home Depot that would require them to have my address in the system.
This would never happen with PC Richards, my original appliance store. I am never buying another thing at Home Depot again!
Company: Home Depot
Country: USA
Site: homedepot.com