Home Depot
We Don't Tie

COMPLAINT: I called ahead to check on availability of 2 pieces of Styrofoam panels. I asked if I could get some assistance tying the panels to my SUV roof. No problem is what I'm told. I drive 32 miles one way to get them, ask for help, a nice associate didn't feel he was talented enough so I asked if he could get someone else. A front-end manager comes out and says they are not allowed to assist for liability reasons. I ask for the store manager (DAVE) who tells me the same. I again explain the phone call and the fact that I have lived in 3 different states and never have I had this experience at a Home Depot. He said he would help throwing the rope under the roof but not tie it as I was "a grown man."

Here is my sentiment: Advertise you DON'T help, put signs all over the place, and inform ALL of your associates.

I'd be more inclined to shop elsewhere in the first place then. I won't be shopping at Home Depot ever again. The above incident occurred today April 4.

By the way, I have pictures of the "load" sign you have in front of the store. NO mention we don't tie.

If you reply back to me stating company policy, don't waste your time. I'm looking for some understanding of THIS particular incident and I don't need more repetition of what two of your employees already told me.

Shame on Home Depot.

Company: Home Depot
Country: USA

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