Home Depot
Refused Help Tying Styrofoam Panels to SUV After 32-Mile Drive

COMPLAINT: I called ahead to check on the availability of 2 pieces of Styrofoam panels. I asked if I could get some assistance tying the panels to my SUV roof. No problem, is what I was told. I drove 32 miles one way to get them and asked for help. A nice associate did not feel he was talented enough, so I asked if he could get someone else. A front-end manager came out and said they are not allowed to assist for liability reasons. I asked for the store manager (Dave), who told me the same. I again explained the phone call and the fact that I have lived in 3 different states and never had this experience at a Home Depot. He said he would help throw the rope under the roof but not tie it, as I was "a grown man."

Here is my sentiment: Advertise that you do not help, put signs all over the place, and inform all of your associates. I would be more inclined to shop elsewhere in the first place then. I won't be shopping at Home Depot ever again. The above incident occurred today, April 4.

By the way, I have pictures of the "load" sign you have in front of the store. There is no mention that you don't tie.

If you reply back to me stating company policy, don't waste your time. I'm looking for some understanding of this particular incident, and I don't need more repetition of what two of your employees already told me.

Shame on Home Depot.

Company: Home Depot
Country: USA

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