Best Buy
Geek Squad

I would like to let everyone be aware of the horrible service at the Bel Air Best Buy! I have a camera being repaired by the Geek Squad. It has been almost a month and it is still not fixed. I have to keep calling because for some reason they can not update my new number into the system to call me when its complete??!! I wouldn't mind calling them if it didnt take 20 trys for someone to even pick up a phone! I asked about the status on the repair before and some girl said it was shipped off to be fixed. I checked online just to make sure and it was still @ the Bel Air store. I called again 2 weeks later and the guy that answered said it just had been sent off to Sony that week. I keep getting the run around and I just want my camera back! Not to mention when I went to drop it off they had to move me to 4 different computers to input my stuff and get out of each others way that I lost my car keys in the process! Once I get my camera I will be closing out my Card with them and will never go back!

Company: Best Buy
Country: USA
State: Maryland
City: Bel Air

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