Best Buy
Best Buy has horrible customer service! - bad service

My husband bought a camera from Best Buy for $200 for my birthday in September. From that time it has been in for repairs twice - defects in the camera-nothing we did. I have used my camera one month out of the six we had it. They refuse to replace the defective camera until it has been in for repairs 4 times. 4 times!? I mean seriously - you would think after two they would realize the camera is clearly defective. Then the Geek Squad at Best Buy lied and said they send it out to Sony directly to take care of the problem since it's under manufacturer's warranty. Come to find out they never sent it to Sony they actually just use their own repair place and bill Sony. So they make money off of the repair and they do a crappy job repairing it. After the first repair it was back in the shop a 1 month later. We have bought so many things from Best Buy - NEVER AGAIN!!

Company: Best Buy
Country: USA

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