Geek Squad
Installation Appointments Missed Twice and Credit Card Already Charged

Well, I have now had two scheduling snafus with Geek Squad. I live in Manhattan and had to call three different stores before I could get a Geek Squad person to schedule the initial appointment. The scheduler at the 5th Ave store was obviously not trained as she had to keep putting me on hold to ask someone else questions. After 20 minutes she scheduled my appointment. The day of the appointment arrived — Geek Squad was a no-show and never called to inform me of anything. Afterwards, the store told me to call the 800 number, which I did. Rep on 800 number told me my appointment had been inadvertently cancelled in the system. So, I rescheduled for today and waited home for 4 hours on a Sunday afternoon. Again, Geek Squad was a no-show and never called me. Once again, I called the 800# and rep today told me that the Geek Squad rep had an "incident" and could not show up. And, on top of it all, my credit card was charged for this service over a month ago. Really, really disgraceful for a service company.

Company: Geek Squad
Country: USA

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