Best Buy
Canon 60D warranty repair delayed and warranty voided claim

As described in my previously sent review of Best Buy 's mishandling of a camera warranty repair, I would like for Best Buy to replace the Canon 60D I bought in March which I took in for a minor latch repair—a warranty issue—on July 25. Having been assured by the Geek Squad rep that my camera would be sent to Canon for warranty repair and that it would certainly be back before my daughter's photography and video classes began on August 15, I received a call on August 13 from a Precision Camera rep in El Paso, Texas. The rep said the camera was still with them, that it had damage that voided the warranty and that the repair would cost more than the value of the $1200 camera, and that it would be 2-3 more weeks before the camera was returned to my local store. To be very clear, when I took the camera to Best Buy, it was in perfect working order, with only a minor, inconvenient issue with a latch on the back. This issue did not in any way affect the operation of the camera itself. As of August 22, my daughter's classes have begun, my camera has not been returned, and I have no assurance that it will be returned in the condition it was in when Best Buy took possession of it. I hope Best Buy will address this matter quickly and to my satisfaction.

Company: Best Buy
Country: USA

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