Geek Squad
Digital Camera Repair Entered as Camcorder and Delayed Six Weeks
- 01-31-2009
- 9
Why did it take Geek Squad six weeks to tell me my digital camera had not been repaired because their staff entered it as a camcorder in the computer/service request?
On 12/19/08, I took my digital camera into Geek Squad to be repaired. I also brought in the original box and the Best Buy Performance Service Plan brochure and receipt. I'm told they'll call me in about three weeks to pick it up after being repaired.
On 01/12/09, I go into Best Buy to the Geek Squad desk. I tell them that I have not been contacted about my camera being repaired, and I ask about the status. They look it up in the computer - there's NOTHING to see. They tell me there's no updates from the past three weeks. The send an "escalation report" and I wait again.
The week of January 27, I received an automated message that my item is fixed and to pick it up from Geek Squad. On 01/31/09, I go to pick up my camera. The Geek Squad rep tells me that my camera was never fixed because they submitted it as a camcorder instead of a digital camera. They need me to bring the original paperwork back in so they can now repair my camera. Are you kidding me?!?!?!?!? None of this was mentioned in the automated message they left me!!!
Geek Squad — gt; aka Stupid Squad!!! They can't tell a digital camera from a camcorder AND it takes them six weeks to realize that and contact me. ARE YOU KIDDING ME? Someone needs to create a checks and balances system for them.
I went all the back home, got my paperwork and took it back to Best Buy. I filed a complaint with the manager and made a copy of the service plan for them to include with the camera. This time I received actual paperwork from them, which did NOT happen the first time. Now all I can do is keep my fingers crossed and take names and really good notes.
The $80 for this service plan was a waste of money! I've already replaced the camera (bought at Circuit City). This lack of service isn't worth $80 and getting my hopes up with expectations that Geek Squad will come through for me. It's annoying to have geniuses not have common sense.
Company: Geek Squad
Country: USA