T Mobile
Closed Account Triple Billed, Overdraft Fees Unpaid, Then Seven Cent Bill

I, like a good portion of the college community can not always guarantee that I will have enough money to pay a cell phone bill every month. So I opted for t-mobiles amazing my fav's flex pay option that allowed me to not only have a very reliable and cheap service, there was no contract. Now I used this service for over a year and you know what, they kicked some ass. 3 times they screwed up my account and not only did they refund me any minutes or texts I lost, they paid my entire bill twice. Needless to say I regained some respect for american business.

Well I had been using a blackberry pearl 8100 which at the time was still a 300$ phone. One night I accidentally dropped it in the sink and it fried. At the time I thought I was smart because I paid $80 for a full warranty... (well my deductible ended up being 175 if I sent phone in 350 if they just sent me a new phone) whatever that's another issue.

During this time I was in the process of getting a new phone I talked to an absolutely wonderful women who suspended my account for me. It turns out I really did not want to dish 200 bux to get a new blackberry so I canceled my t-mobile account. I ended up losing the last 2 weeks of my suspension but I reasoned that cutting my losses wasn't the worst thing.

2 months later (after I repeat after) my account closed and I really made sure it was closed, I get a bill for the last 2 months... It was 120$ I was like ok... I called t-mobile and they said it was just procedure to get 1 more bill after canceling because of processing and bs. I said ok and they got rid of it.

Another 2 months go by and I go to buy groceries and my debit card was denied... I go home and check my account and those bastards triple billed ME! I had been on another provider for 4 months at this time, and in any case I had a pay as you go no contract with t-mobile. So that night I went home and called t-mobile. Again they were like o shit our mistake and rectified the situation. Sort of. I was reimbursed 150$ of what they billed me but they absolutely refused to pay the 120$ overdraft fees they incurred... Again I was not going to fight that battle and said whatever at least it's done... You know what the f*k happened today. I got a bill from them for 7 f*king cents... 1. There is no logical reason as to why I have a 7 cent charge 6 months after the sh*s over... They called me about it... I just hung up. I mean what the f*k...

Company: T Mobile
Country: USA
State: Ohio
City: Akron
Site: t-mobile.com

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