T-Mobile USA
No Prorated Refund When Cancelling Prepaid Flex Account Early

I signed up a few months ago for a flex account with T-Mobile and decided today to cancel the non-contract account because I would not need a cell phone for the next few months.
T-Mobile charges bills a month ahead and I was billed for the time between the 29th of may and the 29th of june on the 25th of may.
I called them on the 7th of June to cancel my account and was told that I would not get the pro-rated time between the 7th and the end of the month I already paid, talked to supervisor and was told the system would not allow any refund.
I was obviously upset of having my money being taken for a service I didn't need anymore.
They canceled my line right away, which I didn't want since I was told I already paid and would work until the end of the month and since nothing could be done, might as well keep the line I already paid until the end of june.
Realizing the mistake I called right after and ask to re-activate the line and was told by an agent that he could do that but would be charge automatically for another month of service.
Simply unbelievable, T-Mobile has basically put in place a system to maximize profits on people canceling lines, even on non contract ones.
I am married and have three kids and they have lost thousands of dollars from me in the long run over 25 dollars they could have refunded for a pro-rated date.

Company: T-Mobile USA
Country: USA

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