T-Mobile
Return Refused for New iPhone Bought in Store After Signing Contract

I have signed a new contract for 2 years to get a new I-phone. After I tried the phone for less than a week, I decided to take it back because I was disappointed with the software that comes along with the phone, and because the on-screen menu is not very comfortable to use with fingers, usually you will hit more than one key (please note that you cannot use a pen or any other sharp pointer to type on the screen). So, I realize I don't want to have to deal with this phone for 2 years since will not be comfortable at all.

When I contacted them they refuse to take it back because, they explained, I bought it at a T-Mobile retail store. They also said If I had bought it online I could have had it returned it within 8 days. I find this to be completely an abuse, because when I signed the contract, they only gave me a copy of the first page where the signature is, but I never seen the second page mentioned at the bottom of that page, and where suppose to talk about the terms.

I was already a customer of T-Mobile and was not planning to cancel my account with them, so it seems like they have a lack of manners when customer service is required. Please help!

Gustavo
Utrecht
Netherlands

Company: T-Mobile
Country: Netherlands
City: Utrecht
Phone: 8007111
Site: www.t-mobile.nl

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