T-Mobile
Charged $200 Early Termination Fee After Returning New Phone Next Day
- 02-25-2008
- 4
I have been with T Mobile for 4 years so I am not on a contract. I bought a new phone and returned it the next day-Yes less than 24 hours. I decided to get an Iphone so I cancelled my TMobile service. They told me I had to pay$200 because I had bought a new phone and even though I returned, it renws my contract for 2 years. I am no trying to be arrogant but I have spent well over 5 hours on this and well over $200 of my time. It is just wrong!!! We have 4 other phones with Tmobile and all are being cancelled on the 28th when their contracts expire. If I owned stock in this company I would sell it. Very mismanaged customer service!!
Company: T-Mobile
Country: USA
Site: t-mobile.com