The UPS Store
Sentimental China Arrived Broken, Packing Claim Denied Twice

The attendant in this store was 20 minutes late opening the store in the morning. She seemed nice enough but distracted and harried, and she got a phone call telling her she would be alone in the store without help that day. She seemed more interested in telling me her plight than in properly shipping my package.

I came in with originally packed, extremely sentimental china from my newly deceased mother. I showed the employee not only the outside but also the inside of the box and its contents. I was not counseled on how to package it or told that it was improperly packaged, and I was sold 2nd day air shipping ("so less hands would touch it") and insurance for $500 declared value.

Of course, the worst happened, and half of the china set arrived broken! Now the mothership UPS has, of course, denied the claim twice based on improper packaging, and the store, of course, is standing by its employee. Not only is my sentimental china in bits and pieces, but I am out the shipping money and the insurance money to attempt to replace the set!

Company: The UPS Store
Country: USA
State: Alabama
City: Foley
Phone: 2519705877

  <     >