The UPS Store
Insured Items Arrived Crushed, Returned After 3 Months

UPS Insurance is a rip-off of your money! I sent my items properly packed and double-boxed. When they arrived, the receiver called me and said the boxes were crushed and some of the items were broken. They called UPS to report the claim, as directed by UPS. According to UPS, the items were picked up by UPS and sent to Crawford Adjusters for processing and/or repair.

What happened next is unbelievable. The items were returned to the UPS Store where they had originated. They sat there for 3 months with no notice to anyone about what had happened. This is when the finger pointing started. UPS said it was the shipping store's problem. The shipping store said they had nothing to do with it and told me to take the packages back or they would throw them away after 180 days. There was no offer to repair or replace the items that were insured. I had to take it up with UPS, not the UPS Store, which was only a service and not UPS.

Bottom line: They took my money ($150 for shipping and insurance for said services), removed some of the packing materials (then said the items were not properly packed), then gave me back the damaged items and told me to get lost. So save yourself some money and heartburn. Don't bother with insurance (ever) if the item is worth more than $100. If you want to learn more, you can find where UPS has lost $10's of millions in class action lawsuits and had trouble with the IRS over offshore insurance moneys and not paying for the services. You'll find out why the trucks are really brown!

Company: The UPS Store
Country: USA
State: Georgia
City: Atlanta
Address: 11718 SE Federal Hwy. Hobe Sound, Florida 33455

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