United Parcel Service
Prepaid package denied by store, later found crushed on front lawn

I recently sold an item on an on-line auction and pre-paid the UPS shipping label. It was supposed to be a 3-day delivery, but after two weeks I was notified that the package had never arrived. Upon checking the tracking number, I found that the package had never left the UPS Store that I had dropped the package off at. Upon calling both UPS and the UPS Store to inquire about the package, I was constantly passed on to several different and very rude who denied ever having received the package for shipping. I took all my receipts to the store where I left the package and they still denied that I had ever dropped it off or paid for the shipping, even though I had all my receipts including the one from PayPal. Four days later the package showed up on my front lawn, crushed and with half the shipping label missing. No explanation has been forthcoming from UPS of where the package has been for the past month or what happened to it, except that it looks like it was run over then just tossed out a window into my front yard. I will never do business with this company again.

Company: United Parcel Service
Country: USA

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