The UPS Store
Antique Canisters Broken on Return Shipping, Claim Denied

I sent a package to my daughter in Mississippi. It had antique canisters for my granddaughter's wedding. I wrapped the canisters well. I even wrapped six t-shirts around them. When it arrived at my daughter's, the package was open and a lid to a canister was broken. UPS instructed my daughter to leave them and said UPS would pick them up. In the process of UPS sending them back, another canister broke. I had purchased extra insurance. When the package was returned to the Montebello UPS Store, they never checked it, but said the canisters were broken due to insufficient packaging. They would not reimburse me, not even the shipping cost. They were very rude. They closed the claim immediately. I am out the shipping money, my antique canisters were broken, and my claim was denied, even though I did purchase additional insurance. I send via UPS on a regular basis, but I will never use them again. This was their fault, yet they try to put it on me. Shame on them.

Company: The UPS Store
Country: USA
State: California
City: Montebello
Address: 1012 W. Beverly Blvd

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