DirectTV
Alaska Customer Charged for HD Channels Not Receivable

I live in Alaska and subscribed to DirecTV in October. I did not subscribe to HD TV, but because I am an Alaska resident, I was required to rent the HD equipment. I understand that Alaska has special satellite needs in order to receive the product.

I noticed on my last bill that DirecTV charged me for the HD subscription even though I am unable to receive the channels. I went back and reviewed my statements and saw that they had charged me all along. When I contacted customer service, I was told that they could only remove the charges for this month (February), since that is when I noticed the error, and that it was MY responsibility to notify them of their error sooner, so I would have to pay for the incorrect billing.

I then sent an email to their customer service and received an email from "Josephine." She pretty much said that because I have the equipment, I must pay for the service even though I do not receive the channels.

I want to know if any other Alaskans have experienced this practice. I do not believe that consumers should pay for a service they do not receive.

Company: DirectTV
Country: USA
State: California
City: Los Angeles
Address: P.O. Box 54000
Phone: 8005315000

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