DirectTV
Alaska Resident Charged for HD Subscription Despite Unable to Receive Channels

I live in Alaska and subscribed to Direct TV in October. I did not subscribe to HD TV - but because I am an Alaska resident was required to rent the HD equipment. I understand that Alaska has special satellite needs in order to receive the product.

I noticed on my last bill that Direct TV charged me for the HD subscription even though I am unable to receive the channels. I went back and reviewed my statements and see that they charged me all along. When I contacted customer service I was told that they could only remove the charges for this month (February) since that is when I noticed the error and that it was MY responsibility to notify them of their error sooner - so therefore I would have to pay for the incorrect billing.

I then sent an email to their customer service and received an email from "Josephine" and she pretty much said that because I have the equipment I must pay for the service even though I do not receive the channels.

I want to know if any other Alaskans has experience this practice. I do not believe that consumers should pay for a service they do not receive.

Company: DirectTV
Country: USA
State: California
City: Los Angeles
Address: P.O. Box 54000
Phone: 8005315000

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