Dish Network
Paying for Channels Not Receivable in Alaska Without a Second Dish

I live in Alaska. Two and a half years ago, we had a dish and 4 receivers installed in our house. We subscribed to the America's Top 180 package with Dish Network. I decided a month ago to add some movie channels to our package, I called the customer service number to verify the package that I was currently paying for, and when I looked at the list of channels on the website I realized I was not getting quite a few of the channels that I was paying for (after 2 1/2 years). When I called customer service back the representative informed me that I could not receive those channels unless I had 2 dishes because I live in Alaska. When I signed up for the service I was never advised of that fact. Then when I asked the representative why I was not advised of that fact he said, "we only address the concerns you call about we do not offer other information". To imply that it is not their responsibility to tell me that I do not have the appropriate equipment to even allow me to get the channels that I was paying for. I have emailed them several times with the only response being a blanket email response, and the customer service center is useless. We are a military family and in this time of war and, money is very hard earned, to lose it like this is insulting.

Company: Dish Network
Country: USA
State: Alaska
Site: dishnetwork.com

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