Direct TV Inc
$5 Monthly Credit Promised by Phone Later Reversed as Error

In May '06, I was told by a phone representative of Direct TV that I was entitled to a $5.00 a month credit. I received the credit from May '06 through September '06. In September, I received a letter from Mr. Johnson, Customer Service Manager. He states I was given the credits in error. He further stated my next bill would include the reimbursement of the charges, and he gave me a free movie coupon. I would not have entered a contract if I had not been told the "real deal." Now that I'm in the contract, they are changing the agreement.

When I called to talk personally with Mr. Johnson, I was told he doesn't have a phone and I would have to write him. The address is in Colorado. As of this date I have not heard from him. I know that if I pay the amount they are billing me, I would be accepting the additional charges, but if I don't make my payment, they will disconnect the cable and bill me for not fulfilling my contract...

Company: Direct TV Inc
Country: USA
State: Arizona
City: Phoenix
Phone: 8005315000
Site: directtv.com

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