Directv
No Contract Shown or Explained Until the First Bill

I have read several horror stories about Direct TV and their invisible contract. I find it totally unfair that the consumer does not see the terms and conditions of a contract, or hear about a contract, until they receive a bill. Then it is too late to reject the services.

I always thought that a contract states upfront what both parties expect, along with the terms and conditions, and then you sign your agreement. I never signed a contract, nor were the terms and conditions explained to me verbally during installation. The only reason most customers find out that they are in fact under contract with Direct TV is through a customer service rep, usually after the fact.

This leads me to the lies that the customer service reps are able to tell. I asked about a contract and the rep said that I would not have a contract. To me, these "contracts" are null and void.

Company: Directv
Country: USA

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