DirecTV
Billed $5 and $14 Charges After Cancelling, Threatened With Collection

I cancelled my Direct TV back in Dec. I made sure to call them direct to ensure this was my final bill and that no more charges would apply. The next month (Jan) they sent me a bill for $5. I called for an explanation of the bill and was told it was a charge for calling them in Dec to pay my final bill. Brian the gentleman for Direct TV apologized for the $5 charge and reversed it. Now I get a bill in February for $14. Again I called up Direct TV asking for an explanation and was told it was for a movie I purchased through my remote back in 2007 (3 years ago). I asked to talk to a supervisor and at that time Amy got on the phone. When I explained what was going on she told me I had to pay this bill or she would make sure I was put in collection. What kind of garbage is this! I personally would never use Direct TV again. I had their services for 6 years without one complaint but all it takes is something like this to destroy the relationship.

Company: DirecTV
Country: USA
State: California

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