Direct TV
Contract Extended After Receiver Replacement Without Notice

Please allow yourself as a consumer all the correct information about contracts with this provider. If you own your equipment and it goes bad, Direct TV will replace it at no cost, but in doing so your are stuck with a contract extension. I have been a loyal customer for three years, just this week I found out that my contract runs through September, because a HD receiver was replaced last September (08). As the shock worn off, they told me that was in my contract. I ask what contract, the original expired one year from March 06. They continued to explain since a receiver was replaced, I now have a new contract. At which time I asked for a copy of the contract that was entered into in 06. Today I received a booklet in the mail explaining their contracts. Their current day contract not the one I entered into in '06. I am trying to obtain information on how to proceed with an action against them. If anyone knows how please inform.

Company: Direct TV
Country: USA
Site: directv.com

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