Direct TV
Cancellation

I signed up for Direct tv starting December. I spoke with the sales representitive expressing that I was interested in a bundle deal (cable & Internet) and wanted to know if they had such a thing. The sales agent went on to describe that AT&T could be bundled with Direct tv and would allow for a better savings by doing so. The sales agent ran a search to check if AT&T Internet was available in my specific area. The sales agent said yes I do show that AT&T Internet is available in your area and as soon as I was through completing my Direct tv cable that I would be sent directly to AT&T to set up my Internet. I agreed to the terms of the contract, bundled Internet and cable and was a happy camper. So I thought! After I had already established a installation date for my cable through Direct tv and AT&T for my Internet I received a call from Direct tv saying there was an issue with my account. It seems that AT&T is not available in my area even though it was clearly stated that it was! The only reason that I agreed to the contract was for AT&T Internet and Direct tv as a bundle. I called several times to express that I felt that the contract had been breached because the AT&T service that was stated to be available was not and I restated that was the underlining reason for my purchase to bundle save and be satisfied. After three days of calling and speaking to supervisors there was not one person that could understand that I wanted to cancel due to being provided with incorrect information from the Direct tv sales agent. The supervisor stated that Direct tv up held their part of the agreement and was a seperate entity that Direct tv. You think! So point being I can not cancel without the cancellation fee being applied. WTF I said the Direct tv sales agent stated it was available AT&T said it was available and when I came to the installation date I received a call saying nope not available. So here I am SOL not even a week with Direct tv and being screwed over. I have no Internet and will not receive the discount for bundling the two services. I can write my complaint to the billing disputes in Colorado and see if the cancellation fee can be waved. Do not go through Direct tv pay the additional $20 a months for anything better or anything at all in your area.

Company: Direct TV
Country: USA
State: California

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