Directv
Directv in this contract complaint - Awful Customer Service

I signed up for the ATT and Direct Tv bundle package in October. They had a better bundle price compared to my (then) current provider, Comcast so I thought I would give it a shot.

When transferring services, there was about a week lag time where I would have direct tv for cable and comcast for my internet. When direct tv came to install my cable the service man cut my internet cord. I found this out the hard way and had to sit on the phone with direct tv to get another technician out to my home to reconnect comcast internet. For my trouble I was told that I would get an additional 3 months free of Showtime and Stars network.

My first month's bill came in, one from ATT and one from Direct Tv. When I called customer service to ask why the bill was 1) not combined and 2) more expensive than I originally agreed upon I had to first call both companies and was told that processing took a month to be completed and my next month's bill would be less than the agreed upon price. When inquiring about the additional 3 months they promised when they messed up the installation, they had no record of my call or that i was promised an additional 3 months.

December's bill came in and I received again 2 separate bills; one from ATT and one from Direct Tv. Direct Tv's was again at $75. After sitting on the phone with each company individually, I had ATT get Direct Tv on the phone for a conference call. I was told that my original offer had expired and that I would need to pay the full month's payment for both ATT and Direct Tv in order for them to rebundle my account and combine my billing. I paid more than the agreed upon amount AGAIN and was promised that January's bill would be correct. When mentioning the 3 months additional promotional channels, again they had no record of the conversation. They said they would make a note and that I should call on Jan 17th to make sure the request went through...

When January's bill came in it's no surprise to me that I received yet AGAIN 2 bills, more than my original contracted price. AGAIN direct tv said i would need to pay in full and have ATT fix the bundling problem.

I am desperate and do not know what to do. Anytime I get on the phone with Direct TV or ATT all I end up doing is yelling over the phone due to my frustration. If both parties are not meeting the agreed upon contract, can i get out of this contract? Is there anyone that can help me? In a very difficult situation and I would appreciate any/all advice you would be willing to give me.

Sincerely,

Distraught and unsatisfied custome

Company: Directv
Country: USA

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