Home Depot Massena NY
Assistant Manager Lied About Contacting LG Over Damaged Fridge

I purchased a stainless steel fridge from Home Depot, and it was delivered damaged. I called the local store where I purchased it, and it took at least 10 minutes for someone to answer the phone. The Assistant Store Manager continues to lie and tells me he contacted LG when in fact he did not even know where the damage was. I asked to speak to the Store Manager, and he was going to give me a number, knowing that the Store Manager was not there. This was his way of getting rid of me. I called him out on that.

I called Corporate Home Depot to make a complaint, and the call center rep was just as rude. Her name was Candy, which I am sure no one cares. She asked me a question and did not even allow me to speak to answer it.

This is the worst experience, and I do not think I will be returning until the current management is removed. Unfortunately, the sales associate will take the heat for this, and it is not his fault at all. If management knew what they were doing and did not lie to customers, then maybe customers would be happy and would not waste their time.

Company: Home Depot Massena NY
Country: USA

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