Home Depot
McKinney manager refused price match on Husky tool box cart
- 01-06-2013
- 24
Electronics and household app.
McKinney Home Depot: I purchased a stainless steel tool box/cart combo for $298 on 11/18. They now sell it for $219, and it is 12/29. I called and spoke to Bonnie, a store manager, and asked for a price match. Bonnie initially (and incorrectly) said the price match timeframe was 7 days. When I questioned her about tools, she later changed it to 30 days. "Either way, you are past the time." I asked if she, as a manager, could allow this exchange since we were talking about an $80.00 difference. Bonnie would not budge.
I called a nearby Home Depot, and that store manager offered to honor the price match, 11 days past the 30-day timeframe. He did not hesitate, hedge, fudge, or tap dance. He quickly and decidedly agreed.
Bonnie could have done this but arbitrarily decided not to. McKinney Home Depot lost a very long time customer.
Company: Home Depot
Country: USA