Home Depot
Pad Purchase Required for Carpet, Then No Warranties Offered

We recently went to Home Depot to buy carpet. After getting a quote, we were told we had to get pad at 5.00 a sq. ft. We already had upgraded pad under our carpet, which was only 4 years old. We have no pets and no kids, just two 50-somethings who like to work on their home and always go to Home Depot.

We went to the store to speak with the manager, and we got a song and dance about how all companies do things like making people pay for things they do not need. I also asked where this is written in the policy, and he could not give us an answer. I saw nothing like that in the store or in any paperwork we received. The manager did say he would check for us, and we got a call today. We were told we could get the carpet with no warranties by Home Depot, the installer or the carpet company. Nothing at all!

I feel we went to get carpet and were not informed of the "must buy pad to buy carpet policy." They lower the price of the carpet with a "special buy" deal, then hit you with the extra price for a pad when I probably currently have a better pad. Is this legal?

On top of this, the employees at the store were rude: the carpet manager, the store manager and the woman on the phone letting us know we can buy carpet but there will be no warranties. All had a "we do not need your sale" attitude. I am glad Home Depot is doing so well that they can chase consumers to the competition.

Company: Home Depot
Country: USA

  <     >