FedEx
Packages Held Back by Pickup Hours Never Mentioned on Calls

On Thursday, I discovered 2 door tags (tried to deliver) on my door. First off, if the delivery person had any sense, they would have put the second tag in another location, not on top of the first, in hopes of getting them noticed.

On Friday I called FedEx and was told all the packages for that door tag had been delivered. Situation resolved, or so I thought.

Friday evening I got home and noticed another door tag. I called again and was told that there are 2 packages that need to be signed for. Since I work "near" their facility, I figured I would stop by and pick them up. I got the exact location and office hours.

On Monday I called to verify my packages had not inadvertently been sent out for delivery, and they had not. I arrived at their facility at approximately noon and was promptly told by the security guard that there were specific times for package pickup.

On my way back to my vehicle, I tried calling FedEx to complain (not once in my previous 3 phone calls had a "package pickup time" been mentioned) and was abruptly hung up on by their representative "Michael."

Now my packages are being held hostage while I figure out a way to get them "at their convenience."

Company: FedEx
Country: USA

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