Home Depot
Customer Service Refused to Reverse $2.98 Charge for Rags

A cashier held back an item, and I did not notice it was missing until I got home. I called Customer Service and asked them to reverse the charge. She located the item and told me to come back in for it. Since it was a $2.98 pack of rags, I asked her to just reverse the charge, because I was not driving back over.

She refused, even though this was a credit card transaction and she had the item in hand. It was a pure case of laziness. It was easier for me to be out 3 bucks than for her to log in to a terminal. When I advised that I would complain online, she was still unmoved. So, Home Depot Montgomeryville, I hope it was worth it.

Company: Home Depot
Country: USA

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